Terms and Conditions

NOTE: Warranty turn around time, minimum 14 days.

1. Terms of use of the ctsol website 
ctsol and its affiliates (suppliers and service providers) provide their services to you subject to the conditions detailed in this agreement. By using the ctsol website and/or registering to shop on ctsol you confirm that you have familiarized yourself with the terms and conditions governing the conduct of parties accessing or using the ctsol website to trade and that you agree to be bound by these terms and conditions.
Your access to the ctsol website and use of any services provided by ctsol including any purchases made by you from ctsol are subject to terms and conditions established under the following headings.
  • Terms of Use of ctsol Website
  • Terms of Trade with ctsol
  • Privacy and Security Statement
  • Intellectual Property Statement
  • Dispute Resolution
  • Compliance with statutory consumer protection provisions
Terms of Use of ctsol Website
ctsol grants you a limited license to access and make personal use of the ctsol website. You are not allowed to modify (other than page caching) the website or any portion thereof without the prior written consent of ctsol.
This license does not permit any resale or commercial use of the ctsol website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of the ctsol website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.
You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of the ctsol website so long as the link does not portray ctsol, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any ctsol logo or other proprietary graphic or trademark, or those of their affiliates, as part of the link without prior written permission of the owner of the graphic or trademark.
ctsol may provide links from the ctsol website to other websites which may offer services to you and is not responsible for evaluating the content or offerings made on these websites.
Applicable law
The ctsol website and all communications and transactions concluded using the website, are governed by, and you agree to, the application of the laws of the Republic of South Africa. As the website is targeted at South African citizens and residents any limitations on implied warranties or the exclusion or limitation of certain damages which may be applicable under the laws of any other jurisdiction are expressly waived by you.
Invitation to do business
Only when ctsol has accepted your offer to purchase and the acceptance is communicated to you, will an enforceable agreement of sale be transacted.
Despite our best efforts, a small number of the products or services offered on the website may be mis-priced. If we discover a mis-pricing, we will do one of the following:
  • If the correct price is lower than our stated price, we will charge the lower amount.
  • If the correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before accepting your order or notify you that the order has not been accepted.
IMPORTANT: If any products or services are supplied and delivered to you directly by, or through, a third party, even though access to the products and services is gained through the ctsol website, the supply of these products and services may be subject to conditions which differ from those governing the terms of trade with ctsol. You shall be solely responsible for ensuring that you understand and agree to the terms and conditions governing the sale of these products and services. Place and time of agreement
Agreement as to the terms of use of the ctsol website shall be deemed to have be accepted by you at the time that you first accessed the ctsol website.
Due to the popularity of some products or services, ctsol may not always have any products or services ordered by you in stock. ctsol will accept orders for out of stock products or services to ensure that you will be the first to receive the item once it becomes available. If the products and services ordered by you are not available or only a portion is available, you may cancel the order, or re-order the quantity that is available, or place a backorder. Once the products or services become available, it will be shipped to you.
Electronic communications
When you visit ctsol or send e-mails to us, you are communicating with us electronically. ctsol will communicate with you by e-mail or by posting notices on the ctsol website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Registration as a purchaser is restricted to individuals who may legally enter into binding and enforceable agreements. No person under the age of 18, or not legally permitted to enter into a binding and enforceable agreement, may register as a purchaser. Any person not permitted to register as a purchaser but who does so, shall be guilty of committing a fraud and ctsol may take whatever legal action it deems necessary to obtain the appropriate relief.
In registering as a purchaser you are required to provide ctsol with, complete and accurate information about yourself and you warrant that the information provided is correct.
If you are in breach of, or ctsol believes that you may breach, any of the terms and conditions governing the use of, or trading using the ctsol website, ctsol may, in it's absolute discretion, either suspend or terminate your registration as a purchaser.
You are solely responsible for ensuring the confidentiality of your password, which authenticates your identity. You acknowledge this responsibility and agree that any communication or transaction that may be made using your password, shall be attributed to you.
If you suspect that the confidentiality of your password has been compromised you should immediately advise ctsol of this fact by email. ctsol shall on receipt of the email suspend your registration pending your further instructions. You shall remain responsible for all transactions effected prior to the suspension of your registration and liable for any payments that may flow from these transactions.
ctsol may amend the terms and conditions governing access to the ctsol website as well as trade using the website.
ctsol knows that you care how your personal information may be collected, processed and used; we appreciate your trust that ctsol will do so carefully and sensibly.
The information provided by you helps us personalize and continually improve your shopping experience at ctsol. Here are the types of information we gather.
  • Automatic Information: ctsol receives and stores certain types of information whenever you interact on the ctsol website or communicate with ctsol by email. For example, like many Web sites, we use "cookies," and we obtain certain types of information when your web browser accesses ctsol.
  • Information You Give Us: We receive and store information you enter on the ctsol website or that you may provide to ctsol in any other manner. Certain of the information provided on registration is mandatory to assist us in ensuring that the communications and transactions entered into with you may be completed effectively and lawfully.
  • E-mail Communications: To help us make e-mails more useful, we may receive a confirmation when you open e-mail from ctsol, if your computer supports such capabilities.
By providing the information to ctsol you consent to ctsol collecting maintaining, storing and processing the information, provided that ctsol shall:
  • not disclose your personal information to a third party other than to effect the transactions agreed to in using the ctsol website without obtaining your express consent to do so;
  • only disclose your personal information, without your consent, if legally required to do so;
  • be entitled to use the information provided by you to compile statistical or aggregated information in such a way that you may not be identified.
While ctsol and its affiliates shall take commercially reasonable care to safeguard the information provided by you to ctsol from unauthorized access or disclosure, ctsol does not represent or guarantee that the safeguards will provide absolute protection.
Copyright in any information or trade marks displayed anywhere on the ctsol website are protected by worldwide copyright laws and treaty provisions. The copyright of these materials is held by ctsol, or by the original creator of the materials, or by suppliers and service providers to ctsol.
Any dispute arising out of or in connection with this agreement including any question regarding its existence, validity or termination, will be resolved in accordance with the law of South Africa. The language used during the dispute resolution process will be English. For the purposes of any arbitration:
  • you choose the email address chosen by you in registering as a purchaser; and
  • ctsol chooses info@ctsol.co.za
By using the ctsol website and accepting the conditions of use of the website and trade conducted using the website you bind yourself to the terms of arbitration provided in this agreement.
ctsol adheres to the provisions of Chapter VII of the Electronic Communications and Transactions Act 25 of 2002 (“the Act”). Chapter VII of the Act provides protection to consumers and the provisions of the Act relevant to commercial transactions that may be effected on the ctsol website, as well as the information required in terms of the Act, are provided for your reference.
Return of products or cancellation of service agreements
ctsol shall, subject to the exclusions provided for below and the provisions relating to any return of products or cancellation of a service agreement, allow the return of products or cancellation of a service agreement, within seven days of the date of receipt by you of the products or the conclusion of an agreement to provide services. Exclusions from return of products or cancellation of service agreements
The provisions of this agreement relating to the return of goods and cancellation of any agreement to provide services shall not apply if:
  • any products and services are acquired by auction;
  • to services which commenced with the customers consent, (either express or implied) prior to the expiry of the seven day period;
  • where the price of the products or services depends on fluctuation in financial markets beyond the control of ctsol;
  • where the products are personalised or made to the customers specifications;
  • where the products by reason of their nature cannot be returned;
  • if audio, video recordings or any form of computer software are either used or if supplied other than in digital form, if the seal on the storage media is broken;
  • the sale of reading material in whatever form.
Customers obligations on return of products and services
If a customer cancels any transaction in respect of which delivery of the products or services (to the extent that the may be returned) have been delivered, within seven days of the receipt of the products or services, the customer shall return to ctsol or it’s authorised agents, the products, undamaged in any manner, together with all packing materials and documentation delivered by ctsol or its agents, to the customer as well as a written indication of the customers choice to cancel the transaction.
The customer shall refund to ctsol all direct expenses incurred by ctsol or it’s authorised agents, in the delivery of the products and services ordered by the customer, as well as the direct expenses incurred by ctsol or it’s authorised agents in accepting return of the products and cancellation of the provision of services, arising as a result of the return of the products or cancellation of the services ordered by the customer.
ctsol’s obligations on return of the products and services
Within thirty days of return of the products or receipt of notice of cancellation of the agreement to deliver services ctsol or it’s authorised agents shall refund to the customer any amounts paid by the customer less any amounts due by the customer to ctsol as provided for above.
Disclosures in terms of section 43 of the Act: The following information is made available to you in compliance with Section 43 of the Act.
Full name and legal status of website owner: ctsol is the trading name and is wholly owned by Computer Technology Solutions a company duly incorporated in terms of the company laws of South Africa.
Self regulatory or accreditation body: none.
Address for service of all legal documents: same
Description of Services: ctsol provides access to a variety of products and services that may be purchased online all of which are, or will be, described on the ctsol website.
Price of goods: Prices are displayed in the website and are subject to ctsol rights in respect of any mis-pricing stipulated in the clause dealing with Invitation to do business above. All prices of products and services displayed on the ctsol website are inclusive of Value Added Tax.
Payment: Payment terms and manner of payment are stipulated in the clause dealing with payment above.
Terms and conditions governing this agreement: The full Terms and Conditions applicable to the access and use of the services provided on the ctsol website and any amendments thereto, shall at all times be available on the Website, save to the extent that they may be varied in writing by the parties. These terms may be accessed on this Website, downloaded and stored, or reproduced at any time.
Delivery of products or services: The anticipated time of delivery of any products or services, purchase using the ctsol website shall be indicated at the time that any order is accepted by ctsol
Transaction records and history: A full record of transactions effected using ctsol shall be available to the user for a period of 14 days from delivery of the products or services to the purchaser by ctsol or it’s agents.
Dispute resolution: The provisions governing Dispute Resolution are stipulated under the clause Dispute Resolution above.
Privacy and Security: The provisions governing Privacy and Security are provided for under the clause Privacy and Security above.
Minimum duration of Agreement: There shall be no minimum duration of agreements entered into between users and registered purchasers to use the ctsol website. All agreements shall endure indefinitely subject to either parties rights to terminate the agreement. The termination of the agreement by either party shall be without prejudice to any rights between the parties existing at the time of the termination, which shall endure beyond the date of termination. 

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Photographed products shown above are for illustrative purposes only. www.ctsol.co.za © 2017